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How Admizz Reduced Response Time by 45%
Transforming student inquiry management with AI search
45% faster response times
3x improvement in student satisfaction
60% reduction in manual inquiry handling
About Admizz Education
Admizz Education is a leading education consultancy helping students navigate university admissions. They handle thousands of student inquiries annually about programs, eligibility, application processes, and deadlines. Their team of counselors provides personalized guidance for students seeking to study abroad.
The challenge
With growing student interest in international education, Admizz was overwhelmed with inquiries. Students asked similar questions repeatedly—about application deadlines, document requirements, and program eligibility. Counselors spent most of their time answering routine questions instead of providing high-value personalized guidance.
Key pain points:
- • Average response time of 24+ hours for initial inquiries
- • 70% of questions were repetitive FAQs
- • Counselors burned out from repetitive work
- • Students frustrated with slow responses during application seasons
The solution
Admizz implemented Zunkiree Search to power an AI-native inquiry system. Students can now ask questions in natural language and receive instant, accurate answers. The system understands context—it knows that "IELTS requirement for UK universities" is different from "IELTS requirement for Australian universities."
Natural language understanding
Students ask questions naturally: "What documents do I need for a US student visa?" and get direct answers.
Contextual responses
The system understands context and provides answers specific to the student's situation and target country.
Seamless escalation
Complex queries are automatically routed to human counselors with full context preserved.
The results
“Students used to wait days for answers to simple questions. Now they get instant responses, and our counselors focus on what matters—helping students make the right decisions about their education.”
Operations Director
Admizz Education